FAQ

How long does order processing take?

All orders are processed within 1–3 business days, depending on item availability and order volume. During sale periods, processing may take 10–21 business days due to high demand.

What information is required for shipping?

A valid email address and phone number are required for all orders. Missing or incorrect contact details may delay shipment.

Do you ship within the United States?

Yes. We ship throughout the United States via USPS, UPS, or FedEx.
Standard delivery typically takes 3–7 business days after dispatch, depending on your location and carrier conditions.

Do you offer international shipping?

Yes, Maison by TASJO ships worldwide using trusted carriers such as DHL.
International delivery typically takes 3–7 business days, depending on destination.

Some international orders may ship on a DDU (Delivery Duties Unpaid) basis. Any customs fees, duties, or taxes imposed by the destination country are the customer’s responsibility.

What happens if I refuse delivery or miss delivery attempts?

If a package is refused or cannot be delivered after multiple attempts, it will be returned to Maison by TASJO. Any return fees, customs charges, or re-shipping costs will be billed to the customer.

What is your return policy?

Maison by TASJO does not offer refunds, except in cases of damaged merchandise. We encourage customers to carefully review product details before purchasing.

Do you offer exchanges?

Yes, exchanges are available for sizing issues only on full-price items.

To request an exchange:

Please note:

  • Sale items are final sale

  • Custom-size or custom-measurement items cannot be exchanged

  • Refunds are not offered for sizing issues

If your size is unavailable, we will recommend an alternative or issue a store credit valid for 6 months.

What condition must exchange items be in?

Exchange items must be shipped back within 7 business days of delivery and must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Free of makeup, oils, perfume, or wear marks

  • Returned with original tags and packaging

Items that do not meet these conditions will be returned to the customer.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using USPS, UPS, FedEx, or DHL and keeping proof of shipment.

Do you offer alterations?

Maison by TASJO does not routinely offer alterations. In select cases, alterations may be available for an additional fee, subject to approval by our production team.

What should I do if my item arrives damaged?

If your order arrives damaged:

  • Email sales@maisonbytasjo.com within 2 business days of delivery

  • Include your order number, a brief description, and clear photos

Once the item is returned and inspected, we will provide a replacement at no cost.
If the item is unavailable, you will receive either a refund or store credit valid for 6 months.

Are sale items eligible for return or exchange?

No. All sale items are:

  • Final sale

  • Not eligible for return, exchange, or alteration

Can I cancel my order after placing it?

No. Once an order is placed, it cannot be canceled. All sales are final.

How does store credit work?

Store credit may be issued if an exchange cannot be completed due to stock limitations.

Store credit:

  • Is valid for 6 months

  • Can be used online or in-store

  • Is non-transferable

  • Cannot be purchased separately

  • Requires an additional payment method if the purchase exceeds the credit balance.